classification of themes on social reporting dashboard?
R

rahul.more

Published:

04/06/26 12:34 PM

37 views

1

37

Is it possible for classification of themes on social reporting dashboard?

Question

Updated

2 days

 

Comments

  • A

    Allison Fasching

    1 month

    ago

    15/04/2026

    Hello Rahul!

    Yes, Sprinklr supports classification of themes and reporting on them in Social Reporting dashboards. Themes can be AI‑driven or rule‑based and, once active, are available as reportable dimensions. You can group, filter, and trend social data by theme in analytics widgets, including volume and sentiment.

    High Level steps:

    1. Create Themes (AI or rule‑based) in the appropriate module (Listening or Social).
    2. Publish/activate the Themes.
    3. Ensure the dashboard uses the correct data source tied to those Themes.
    4. Add or edit widgets in Social Reporting.
    5. Use Theme as a filter, group by, or comparison dimension.

    As long as the themes are active, tied to the correct data source, and analytics access is enabled, they will be available in reporting.

    If you need more detailed steps please LMK!

     
    Related Conversations
    JS

    Jaimie Selwa

    2 years

     ago

    572 views

    Cristopher Cravioto Garcia responded 

    1 year

     ago

    Hello, 👋 My name is Jaimie and I'm one of the Customer Advocacy Managers. Along with @Rupali Verma, we manage the Sprinklr Champions program. Welcome to the Community and our group! We'll use this space to share updates, executive opportunities, and gather feedback from you, our valued custome

    Sprinklr Champions

    3

    572

    0

    K

    Karla Prado

    3 years

     ago

    614 views

    Carlos Lara responded 

    8 months

     ago

    Hello everyone,I'm interested in integrating Sprinklr with Power BI to personalize my information. However, I haven't been able to find any documentation on the API itself. The only resources I came across were third-party platforms that require a fee for this integration. Has anyone successfully in

    Sprinklr Platform
    Integrations

    9

    614

    0

    H

    Hernan Rodriguez

    2 years

     ago

    520 views

    rodriguez responded 

    7 months

     ago

    Good morning, I am wondering if it is possible to add music or audio to an Instagram post. When I upload/schedule, I use the Quick Publish widget and I don't see it there. If it is currently not possible, I think it would be a really neat tool!

    Sprinklr Social
    Publishing
    Instagram
    support

    8

    520

    0

    JG

    Jordana Gustafson Wright

    2 years

     ago

    233 views

    marsh responded 

    8 months

     ago

    Hi Everyone! I wanted to share a success story we published a few weeks back with Deutsche Telekom. They're rolling out Sprinklr Service in their contact centers across Europe — they have a couple hundred agents already onboarded and expect to have 40k+ once the project is fully implemented. I loved

    Sprinklr Service

    9

    233

    0

    P

    paulo.henrique

    3 years

     ago

    278 views

    Jay Elango responded 

    3 years

     ago

    Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?

    Sprinklr Platform
    Presentations

    8

    278

    0