Total Engagement Trend
A
Aryan Ashoori
Published:
06/10/24 1:48 PM
32 views
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Hey all,
I'm trying to build a Total Engagement Trend custom metric:
"TikTok Total Engagement Trend" + "Facebook Post Engagements Trend" + "Instagram Business Post Engagement Trend" + "LinkedIn Total Engagement Trend" + "X Total Engagements Trend"+ YouTube Engagement Trend
Some of these don't exist so I've had to create them as custom metrics:
YouTube Engagement Trend = "YouTube Video Likes Trend" + "YouTube Video Comments Trend" + "YouTube Video Shares Trend"
TikTok Total Engagement Trend = "TikTok Video Likes Trend" + "TikTok Video Comments Trend" + "TikTok Video Shares Trend"
LinkedIn Total Engagement Trend = "Linkedin Company Post Clicks Trend" + "Linkedin Company Post Comments Trend" + "Linkedin Company Post Likes and Reactions Trend" + "Linkedin Company Post Shares Trend"
However, the YouTube Engagement Trend metric does not show up when trying to build the Total Engagement Trend metric. Anyone had a similar issue with custom metrics?
Link for Sprinklr staff to check:
Link for Sprinklr staff to check:
Sprinklr Social
Custom Metrics
Reporting
YouTube
Question
Updated
4 days
Sprinklr's Community
1 year
ago
10/06/2024
Hi Aryan,
Thank you for your patience. Your satisfaction with the resolution is important to us. We have investigated the issue and here are the details as follows:
The metrics already plotted in the custom metric belong to the "report type": "POST_INSIGHTS_TREND" where as the Youtube metrics belong to "report type": "YOUTUBE_VIDEO_INSIGHTS_TREND".
In a custom metric section, we will be able to combine only metrics belonging to same report types. Here we see there are different report types and hence cannot be combined in the same metric formula.
I hope this helps clarify! If you have any further issues or doubts in regard to this, please do reach back out and let me know!
Thank you,
Deeksha
Aryan Ashoori
1 year
ago
10/06/2024
Thanks for the response. Is the "Report type" set by Sprinklr or by social platform APIs?
Sprinklr's Community
1 year
ago
10/06/2024
Hi Aryan,
This is being set on our end based on how the channel API is providing us these values.
Youtube has a different report type sourced from API and hence the same is being sourced here.
I hope this helps!
Aryan Ashoori
1 year
ago
11/06/2024
Hi team, thanks for looking into it, it does perhaps explain the situation, but not necessarily helpful. It seems more like an internal technicality.
The way Engagement Trend is set up should be the same for all the main social media channels (Facebook, Instagram, LinkedIn, YouTube, TikTok & X) so that we can get the Total amount, similar to how it is set up for Total Engagements, Total Reach, etc.
Is there any chance that this will be fixed?
Sprinklr's Community
1 year
ago
12/06/2024
Hi Aryan,
Greetings!
As per the current platform design, we will not be able to combine both 'Youtube Engagement trend' custom metrics with other custom trend metric as both belongs to different report type.
Apologies for the inconveneince but currently this is a platform limitation. Currently, we do not have any alternative solution for this.
Thanks,
Gopal