Honduras Account is not posting on FB
mercadeo
Published:
04/23/24 1:59 PM
24 views
2
24
Good morning all,
We are having trouble with the Honduras account for Gulf Oil, because since Feb 26 is not posting in the Facebook account. Please can you help us reviewing whats going on?
Thank you.
Question
Updated
12 days
Comments
- J
Jay Elango
1 year
ago
24/04/2024
Hi @mercadeo,
Thank you for your post. Sorry for the inconvenience caused. I have notified the relevant team, they will get in touch with you shortly.
Related Conversations
Jaimie Selwa
1 year
449 views
Cristopher Cravioto Garcia responded
2 months
ago
Hello, 👋 My name is Jaimie and I'm one of the Customer Advocacy Managers. Along with @Rupali Verma, we manage the Sprinklr Champions program. Welcome to the Community and our group! We'll use this space to share updates, executive opportunities, and gather feedback from you, our valued custome
3
449
0
Karla Prado
2 years
273 views
Prabhakar Kumar responded
1 year
ago
Hello everyone,I'm interested in integrating Sprinklr with Power BI to personalize my information. However, I haven't been able to find any documentation on the API itself. The only resources I came across were third-party platforms that require a fee for this integration. Has anyone successfully in
8
273
0
Hernan Rodriguez
1 year
250 views
Allison Fasching responded
2 days
ago
Good morning, I am wondering if it is possible to add music or audio to an Instagram post. When I upload/schedule, I use the Quick Publish widget and I don't see it there. If it is currently not possible, I think it would be a really neat tool!
7
250
0
paulo.henrique
2 years
117 views
Jay Elango responded
2 years
ago
Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?
8
117
0
samantha_nardi
2 years
126 views
Jay Elango responded
2 years
ago
How can I adjust the widget dimensions in order to have a single one in one ppt slide? If I download my report dashboard as it is today, it looks weird. Collapsed columns, overlapping rows and I see only 5 lines out of 14 in total. Suggestions?
6
126
0
tejas.bansal
1 year
ago
24/04/2024
Hi @mercadeo ,
We reviewed the reported behaviour further and here are the details :
>> What is the Error?
We check the shared page details and found the page “Gulf Oil Honduras” is added as Authorised as Advertiser in Sprinklr Platform (screenshot attached), because of which posts from the account will being published as Dark Post and doesn’t appear on accounts feed natively.
This might be because the user has lost admin access(currently authorized as the advertiser of the Facebook page). Hence we request you verify your role natively.
>> What is the Resolution?
Currently, the account has been authorised by the advertiser and this happens when the person who has added the account to Sprinklr has lost full administrator access to the Facebook page natively.
To resolve this behaviour and publish normal posts, the Native Admin of the Facebook page should re-add the Facebook page to Sprinklr by following the below steps:
1. Log out of any Facebook account.
2. In Sprinklr, go to Admin > settings > accounts and click on "Add new account".
3. Log back into your Facebook account when prompted.
4. Make sure to click "allow" throughout the Facebook OAuth process.
5. You are re-directed to Sprinklr, where your page will appear.
Also, attaching the doc for your reference -
https://www.sprinklr.com/help/articles/account-addition/add-a-facebook-page-account/63d759f2468ae80d39347500
Please make sure that the account has to be :
1) Re-added by the native admin of the page.
2) The account needs to add by clicking on add account even though the account is active. Please do not deactivate the account, you will just have to add the account by clicking on the add account option.
Once, the account is re-added, kindly try scheduling/publishing the post again and let us know if the any warning message or issue persists, we would be happy to check this with utmost priority.
Best Regards,
Tejas Bansal