VoiceBot Latency
Chaitanya.Dev
Published:
06/24/26 1:44 AM
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Hi All,
I am using Dtmf Response - Voice node to collect both dtmf and voice inputs from the caller. The length of my input is not fixed so Number of Input Digits field is set to 0 so that it can accept any number of digits. Due to this, even after customer completes entering the digits(eg: - 10 digits or 11 digits or 15 digits) the system waits for the number of configured Timeout seconds (eg: 5 seconds) and then only it goes to the next step for processing. Is there a way if the customer enters any input then the system should not wait for the configured Timeout seconds time rather it should go to the next node before the Timeou seconds. I cannot configure fixed input length(eg: - 10 digits) and I cannot add a phrase in the prompt conveying the customer to press # after he inputs the input. Any suggestions ?
Thanks in Advance.
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