Simple report (in theory)
adriano.nannini
Published:
06/09/26 9:55 AM
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Hello,
I'm creating a dashboard on Sprinklr Insights that should be really, really simple, but I'm struggling.
All I need is four tables:
First: inbound volumes in my own channels (replies and comments to posts that my brand posted - doesn't include DMs)
Day | Social Channel | Message Type | Inbound Volumes
Second: inbound volumes in external profiles (users who are mentioning, tagging, etc - any activity that did NOT happen on my brand's content)
Day | Social Channel | Message Type | Inbound Volumes
Third: outbound volumes to conversations happening in my own channels (when my brand replied to a comment, a reply or any piece of activity in my brand's own feed and content - does NOT include my own posts or my sent DMs)
Day | Social Channel | Message Type | Outbound Volumes
ourth: outboundvolumes in external profiles (my brand's reply to users who are mentioning, tagging, etc - any activity that did NOT happen on my brand's feed or content - also does not include sent DMs)
Day | Social Channel | Message Type | Outbound Volumes
Can anybody help me with this setup? I'm sure it's much simpler than what I'm thinking...
Thanks so much!
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