Looking for Best Practices regarding notifications for Case Owner Change requests
Dimitri Kline
Published:
10/10/24 1:05 PM
39 views
2
39
Our team uses the Persona mode, and a macro that moves a case into a queue specifically for the case owner to be changed. While that process works well, I think that it's falling short as there isn't a notification for those with the Persona that can process the Case Owner Change, letting them know that there is a new case in that queue.
Does anybody have any best practices or ideas on how we could improve that process? 🤔
Question
Updated
3 days
Comments
- J
Jay Elango
1 year
ago
11/10/2024
Thank you for your post. In the meantime, our internal team would connect with you shortly to give you additional insights regarding the Case Owner Change process.
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Sprinklr's Community
1 year
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26/10/2024
Hi Dimitri,
I hope you’re having a great day!
Could you please raise a ticket with care@prod.sprinklrsupport.com? Our team would be happy to set up a call to clarify your requirements and provide assistance.