Fetch Appointment Slots Node in IVR
Chaitanya.Dev
Published:
04/02/26 8:55 AM
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I tried to fetch appointment slots are play back to the customer. In the Slot Availability Manger, I configured the IST Time Zone, Available Hours (12:00 AM to 11:30 PM) and configured an agent, the agent is in available mode.
In the IVR application under the fetch appointment slot node, referred the above created slot, selected assignment type as Queue and configured appropriately working Queue, configured the Time Zone as IST and appropriate slot start and end time, however, when I try to play back the slot start time ${startTime} I am seeing null value.
Has anyone encountered this issue, can anyone guide me on how to fix this issue.
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