Linkedin Improvements
Y

Yannick Steinhauer

Published:

08/25/23 12:40 PM

19 views

2

19

Hello,

We have some requests for our daily use of Sprinklr specificaly for managing Linkedin Accounts.

We are currently managing both corporate accounts and personals accounts (spoke people of the company) :

  • We don't have a view on full statistics (eg reach) for personals account managed under sprinklr
  • We can't like publications of Personal accounts from our corporate account (and vice-versa)
  • We need to be able to tag people outside our followers
  • We need to benchmark linkedin publications compared to the concurrence and this is currently not possible

Thank you,

Yannick

Sprinklr Social
LinkedIn
Publishing
X (Twitter)

Idea

Updated

1 year

 

Comments

  • S

    Sprinklr's Community

    2 years

    ago

    28/08/2023

    Hi Team,

     

    Thank you very much for contacting Sprinklr Support.

    We checked the reported issue with the dedicated team please find the below analysis:-

     

    > We don't have a view on full statistics (eg reach) for personals account managed under sprinklr

     

    For LinkedIn personal profiles, we currently have only the below metrics provided by the channel API:

    LinkedIn Profile Post Likes

    LinkedIn Profile Post Aggregated Comments

     

    LinkedIn Profile Post First Level Comments

     

    -----

    > We can't like publications of Personal accounts from our corporate account (and vice-versa)

     

    Like only works on Reporting on Comments on Company Pages

     

    -----

    > We need to be able to tag people outside our followers:

     

    This is currently not possible from Sprinklr. While publishing on LinkedIn from Sprinklr, they will only be able to tag the followers of the selected LinkedIn Company page account

    -----

     

    > We need to benchmark linkedin publications compared to the concurrence and this is currently not possible

     

    We are sorry to inform you though, Linkedin deprecated Benchmarking API a long time ago, hence Linkedin is not available in Benchmarking.

     

    Regards,

    Sprinklr Support

    • J

      Jay Elango

      2 years

      ago

      25/08/2023

      Hi Yannick,

      Thank you for your post. We have notified the concerned person regarding your enhancement request. We'll let you know as soon as it's available in future releases.

       
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