Linkedin Improvements
Yannick Steinhauer
Published:
08/25/23 12:40 PM
19 views
2
19
Hello,
We have some requests for our daily use of Sprinklr specificaly for managing Linkedin Accounts.
We are currently managing both corporate accounts and personals accounts (spoke people of the company) :
- We don't have a view on full statistics (eg reach) for personals account managed under sprinklr
- We can't like publications of Personal accounts from our corporate account (and vice-versa)
- We need to be able to tag people outside our followers
- We need to benchmark linkedin publications compared to the concurrence and this is currently not possible
Thank you,
Yannick
Idea
Updated
1 year
Comments
- J
Jay Elango
2 years
ago
25/08/2023
Hi Yannick,
Thank you for your post. We have notified the concerned person regarding your enhancement request. We'll let you know as soon as it's available in future releases.
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Sprinklr's Community
2 years
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28/08/2023
Hi Team,
Thank you very much for contacting Sprinklr Support.
We checked the reported issue with the dedicated team please find the below analysis:-
> We don't have a view on full statistics (eg reach) for personals account managed under sprinklr
For LinkedIn personal profiles, we currently have only the below metrics provided by the channel API:
LinkedIn Profile Post Likes
LinkedIn Profile Post Aggregated Comments
LinkedIn Profile Post First Level Comments
-----
> We can't like publications of Personal accounts from our corporate account (and vice-versa)
Like only works on Reporting on Comments on Company Pages
-----
> We need to be able to tag people outside our followers:
This is currently not possible from Sprinklr. While publishing on LinkedIn from Sprinklr, they will only be able to tag the followers of the selected LinkedIn Company page account
-----
> We need to benchmark linkedin publications compared to the concurrence and this is currently not possible
We are sorry to inform you though, Linkedin deprecated Benchmarking API a long time ago, hence Linkedin is not available in Benchmarking.
Regards,
Sprinklr Support