Discord Integration enhancement
Wayne Cavanagh
Published:
11/20/23 12:41 PM
18 views
2
18
Hey Sprinks Community,
We are new to using the platform and finding the experience really good so far, big shout out to our amazing implementation team lead by @Stefania Sau @Shiry Mikhael @SHUBHANGAM TRIVEDI
As part of the remit in servicing our customers, we have a Discord server where we offer support. Right now we can view general chat channels, announcements and alerts within the Sprinklr tool, which is great. One feature of Discord is the forum channels and we utilize this function with the support we provide our customers. A lot of other businesses also use this feature as it adds to a greater customer experience.
As part of future developments of Sprinklr and its collaboration with other platforms, it would beneficial to be able to view the forum channels in Discord on our engagement Dashboards and for future case handling. If this is something you can look into as part of future developments it would certainly improve the experience and efficiencies of our work flows and possibly others.
Have a great day :)
+1
Idea
Updated
1 year
Comments
- SM
Shiry Mikhael
2 years
ago
20/11/2023
This a great improvement feedback for Sprinklr @waynecavanagh, and a suggestion that drives enhancements and learnings. Thank you so much!
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Thank you, @waynecavanagh for the feedback. We'd also like to confirm that this feedback request has been submitted to your customer success manager too.