Account Ownernship updates for Global Accounts
Chaitanya Lonkar
Published:
08/31/23 10:19 AM
17 views
1
17
Hi all,
Would like to raise an enhancement request to allow updating ownership of global accounts which are part of multiple use cases.
Issue faced with Inditex client :
Zara Facebook account was first added in Russia CRM workspace by a user from Russia workspace hence the Russia CRM became the parent workspace for the account.
But now the team structure for client has been updated and Russia CRM user no longer exists in sprinklr. The owner has to be updated to a user from China workspace. But the update is not working as per expectation because the as per current product design, owner can be only from the parent workspace of the account.
Request : The account is functioning at a global level and the user from China workspace should allowed to update the owner of this account.
Idea
Updated
1 year
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Jay Elango
2 years
ago
31/08/2023
Hi @Chaitanya Lonkar,
Thank you for your post. We have notified the Success Manager about this enhancement request.
Chaitanya Lonkar
2 years
ago
31/08/2023
Thanks Jay, would be helpful to understand by when can we have this enhancement as well.
Thanks
Chaitanya Lonkar
Implementation Consultant
Sprinklr's Community
2 years
ago
31/08/2023
Hi Chaitanya
Hope you are doing great.
Thank you for the update Jay.
Kindly let us know if any further assistance from Sprinklr Support, we would be glad to assist you with it.
Please be assured that user satisfaction is our utmost priority and we would do anything in our capability to help you with your concerns/queries.
Have a wonderful day ahead!
Regards,
Saiprasad
Jay Elango
2 years
ago
04/09/2023
@Chaitanya Lonkar I have connected you with the concerned success manager. He should be able to give you an update regarding the status of this enhancement request.