WhatsApp Surveys
Rahul .
Published:
07/24/25 11:20 AM
9 views
2
9
Use Case: Trigger Surveys on WhatsApp through JF API
Issue: "An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while."
There is no issue in rule engine as if we tried to publish HSM directly from care console, it shows same error. But we can send HSM (non-surveys) without any issue.
Question
Updated
3 days
Comments
- RL
Rajat Lunawat
19 days
ago
30/07/2025
@Rahul . can you raise a support ticket for this
The POST will contain more failure information that just needs to be updated in a DP to make it visible in reporting.
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@Rajat Lunawat this was solved by the DP: CASE_ID_IN_SURVEY_POST_ADDITIONAL_ENABLED
Thanks for the help.