Sprinklr API - Update Callback API
SA

Shakeel Akhtar

Published:

07/03/25 8:41 AM

31 views

4

31

For Update Callback API https://dev.sprinklr.com/update-callback

In API documentation – It states that this field ‘phoneNumber’ is a mandatory parameter however when we are trying to send request without it, it’s working as expected.

Ask: Can you confirm if this is a bug and the field is mandatory OR confirm if it’s optional and documentation needs to be updated?

Note that this is blocking implementation so looking for a  prompt response.

Ticket has been opened with no response: https://community.sprinklr.com/support/requests/2709821

Question

Updated

4 hours

 

Comments

  • AJ

    Abhishek Jain

    5 days

    ago

    14/07/2025

    Task can be update using Task ID only, that is only mandatory field, phone number is not needed, Phone number is present to update the phone number on callback task to another number if needed ( hence not mandatory). Will get the API document Updated to reflect the same

     

    • SS

      Sanyam Srivastava

      8 days

      ago

      10/07/2025

      Hi @Abhishek Jain  - I tested this and it does not work. Please correct if my assumption here is incorrect. 

      I understand this from your statement - The API should work if we provide either phone number OR task id. Either alone in update API call is enough to update the callback
      This is not the case.

      When trying to provide just the phone number and not task ID, I get the below error. Also, if this logic of phone number being enough to update callback is true -> then how are callback updated when a customer has multiple callbacks? How will Sprinklr API know which callback to update? 

      Error Message 

      {
          "data": [],
          "errors": [
              {
                  "code": 410,
                  "message": "Task Id received is blank"
              }
          ]
      }

      • AJ

        Abhishek Jain

        8 days

        ago

        10/07/2025

        Phone Number field is new addition to the API, previously task could be updated just from Task id (hence it is a required field) but later we added support for Phone number as well, Now user can either fetch / update callbacks either from Task id or phone number.

        • SA

          Shakeel Akhtar

          8 days

          ago

          10/07/2025

          @Abhishek Jain did you confirm with your colleagues?

           
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