Sprinklr API - Update Callback API
Shakeel Akhtar
Published:
07/03/25 8:41 AM
31 views
4
31
For Update Callback API https://dev.sprinklr.com/update-callback
In API documentation – It states that this field ‘phoneNumber’ is a mandatory parameter however when we are trying to send request without it, it’s working as expected.
Ask: Can you confirm if this is a bug and the field is mandatory OR confirm if it’s optional and documentation needs to be updated?
Note that this is blocking implementation so looking for a prompt response.
Ticket has been opened with no response: https://community.sprinklr.com/support/requests/2709821
Question
Updated
4 hours
Comments
- SS
Sanyam Srivastava
8 days
ago
10/07/2025
Hi @Abhishek Jain - I tested this and it does not work. Please correct if my assumption here is incorrect.
I understand this from your statement - The API should work if we provide either phone number OR task id. Either alone in update API call is enough to update the callback
This is not the case.
When trying to provide just the phone number and not task ID, I get the below error. Also, if this logic of phone number being enough to update callback is true -> then how are callback updated when a customer has multiple callbacks? How will Sprinklr API know which callback to update?
Error Message
{
"data": [],
"errors": [
{
"code": 410,
"message": "Task Id received is blank"
}
]
} - AJ
Abhishek Jain
8 days
ago
10/07/2025
Phone Number field is new addition to the API, previously task could be updated just from Task id (hence it is a required field) but later we added support for Phone number as well, Now user can either fetch / update callbacks either from Task id or phone number.
- SA
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Task can be update using Task ID only, that is only mandatory field, phone number is not needed, Phone number is present to update the phone number on callback task to another number if needed ( hence not mandatory). Will get the API document Updated to reflect the same