Scheduling Callbacks Based on Dynamic API Completion Time
Samiksha Puri
Published:
08/13/25 12:20 PM
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We have a diagnostics API that returns results a few minutes after receiving data. It is triggered when a person goes through the IVR. I would like to schedule callbacks for that number as soon as the diagnostics are completed by the API.
The time after which the call should be initiated by the dialer is not fixed for this customer and depends entirely on when the API finishes processing. Is there a way, using any process engine, to continuously check in the background whether the diagnostics are complete? Or do we need to set a fixed time value to schedule the callback?
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