Need ability to retry DID transfer in IVR if first number does not answer
Samiksha Puri
Published:
09/08/25 1:06 PM
4 views
1
4
I have a use case where I want to transfer a call from the IVR to a team leader’s personal phone number using DID transfer. If the first team leader doesn’t pick up, the call should automatically transfer to a second team leader’s phone number. Currently, even when the first team leader does not answer, the call is going to the “Call Complete” path. I need a way to check in the IVR whether the first DID transfer was answered or not, so that I can forward the call to the next team leader. How can I achieve this?
Question
Updated
4 days
Comments
Related Conversations
Jaimie Selwa
1 year
455 views
Cristopher Cravioto Garcia responded
3 months
ago
Hello, 👋 My name is Jaimie and I'm one of the Customer Advocacy Managers. Along with @Rupali Verma, we manage the Sprinklr Champions program. Welcome to the Community and our group! We'll use this space to share updates, executive opportunities, and gather feedback from you, our valued custome
3
455
0
Karla Prado
2 years
296 views
Prabhakar Kumar responded
1 year
ago
Hello everyone,I'm interested in integrating Sprinklr with Power BI to personalize my information. However, I haven't been able to find any documentation on the API itself. The only resources I came across were third-party platforms that require a fee for this integration. Has anyone successfully in
8
296
0
Hernan Rodriguez
1 year
273 views
Allison Fasching responded
2 months
ago
Good morning, I am wondering if it is possible to add music or audio to an Instagram post. When I upload/schedule, I use the Quick Publish widget and I don't see it there. If it is currently not possible, I think it would be a really neat tool!
7
273
0
paulo.henrique
2 years
126 views
Jay Elango responded
2 years
ago
Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?
8
126
0
samantha_nardi
3 years
133 views
Jay Elango responded
3 years
ago
How can I adjust the widget dimensions in order to have a single one in one ppt slide? If I download my report dashboard as it is today, it looks weird. Collapsed columns, overlapping rows and I see only 5 lines out of 14 in total. Suggestions?
6
133
0
Abhishek Jain
7 days
ago
08/09/2025
As checked, status is being sent as completed by Telephony Provider, Has been raised with Telephony Provider to be checked further