Change in native email address of the client
Chetan Tiwari
Published:
09/11/25 12:46 PM
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Hi,
Sample emails:
Current Native email (E1): abc@hts.com
Forward to email (F1) : abc@hts.sprinklrsupport.com (this account is added on Sprinklr)
New Native email (E2): abc@stg.com
Emails from E1 are forwarded to F1 and grabbed from F1 on Sprinklr.
Now I have 3 queries:
1) As native email changes from E1 to E2, the client needs to forward from E2 to F1?
2) Do we need to make changes to F1?
3) Do we need to support a new F2?
Client needs forwarding accounts only and do not wish to add the native directly to Sprinklr.
Please let me know your thoughts!
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