Capacity Profile for Agents
Ashutosh Goel
Published:
06/19/25 1:36 PM
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How to configure "Capacity Profile" to for an agent so that cases are automatically assigned based on their defined capacity.
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@Ashutosh Goel here is the KB link - https://www.sprinklr.com/help/articles/setting-up-agent-capacity/creating-and-assigning-capacity-configuration-to-agents/64b00717c834a85bda8c9fbe