Retweeting Metrics
v-vagredo
Published:
04/17/23 6:24 PM
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Hi Community!
I am trying to put up together a Dashboard to track a Retweet Campaign, and I have already filtered out the Dashboard by Message Type: Tweet Sent Retweet, a customized field Events: Build 2023 and the other regular ones. However, the Dashboard does not populate all the Data from the metrics I need such as Engagement Rate, Overall Engagement etc.
I would like to know if any of you have created a Dashboard for Retweets, and if so, could you please let me know which metrics did you use and why.
I contacted Sprinklr support for this, but their advice was to use the Message Type filter, which didn't work.
Thank you,
Virginia
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Updated
1 year
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Jay Elango
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18/04/2023
Hi Victoria,
Thank you for your post. To report on data for Twitter-sent retweets, please use the metrics with the name "Insights"
Sample metric screenshots are added below.
To create an engagement rate metric, we request you to please create custom metrics in the platform. Kindly refer to this article that explains how to create custom metrics.
Hope this helps.