Average Cases Worked Per Hour
Briana Coffman
Published:
03/09/23 8:40 PM
10 views
1
10
How do I report per agent their average cases worked per hour?
Idea
Updated
9 months
Comments
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Jay Elango
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Hi Briana,
Welcome to the community! We can see the hourly data for different agents by plotting the widget with metrics "Date", "Unique case count" and "Agent" as per the attached screenshot.
Briana Coffman
2 years
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Thank you Jay!
if I wanted to see it per month total average per agent, I would just update the x axis to be month of year? Or would I need to do something different entirely?
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Hi Jay,
Please check the user's request and assist them on the same accordingly.