Numbers are not the same
moustafa.eldeghedy
Published:
01/27/23 1:34 PM
11 views
2
11
Hi,
I have an issue that the report numbers are always not correct, so number of reach on IG is not the same as sprinklr also the number of followers and number of posts all are not matching so is there any solution for this
Idea
Updated
1 year
Comments
- J
Jay Elango
2 years
ago
27/01/2023
Hi Moustafa,
Welcome to the community! I am looping in the Support team to look into this issue. We'll keep you updated on this.
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Sprinklr's Community
2 years
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27/01/2023
Hi Moustafa
Instagram Business Post reach metric should match with the reach data you see natively. Please note that this data is updated only for the first 60 days in Sprinklr. So if the posts are older than 60 days the data would no longer be updated. However, natively the data is updated in real-time for lifetime.
For discrepancy in Followers and Number of posts, Could you please reach out to us at tickets@sprinklr.com. We would be happy to investigate this further
Thanks,
Sprinklr Support
moustafa.eldeghedy
2 years
ago
30/01/2023
@sprinklr_community Thank you so much, i will email you with my concerns
Moustafa