Congrats to Gulf Bank for improving its first response SLA by 50 minutes!
Jordana Gustafson Wright
Published:
12/01/23 5:49 AM
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It was fantastic to work with Mursi Mahmud to bring to life this story about the success he is having with Sprinklr Service at Gulf Bank. Mursi is head of the bank’s customer contact center, and his team has improved their average first response time by 50 minutes in the past year and increased the number of cases they respond to by 17%. "This was an incredible leap," he told us, "as prior to using Sprinklr, our agents had to switch from one platform to another to ensure that all inquiries were attended to.”
Congrats to the Gulf Bank team, and thanks so much for your partnership on this story!
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