It says I do not have permission to reply to an inbound message, but I have "all" access on the channel & natively on FB I am an editor?
v-paudiaz
Published:
02/08/23 10:12 AM
13 views
2
13
Hi there,
I have access to my Inbound Engagement Dashboard but it won't let me reply to messages. I have "all" access to the accoun on Sprinklr and I am an editor on FB. How can I go about fixing this?
Thank you!
Idea
Updated
3 months
Comments
- J
Jay Elango
3 years
ago
09/02/2023
Hi @vpaudiaz,
Thank you for your post. I am looping in our Support team, to look into this issue further.
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Sprinklr's Community
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10/02/2023
Hi Team
Hope you are doing great.
Thank you for contacting Sprinklr support.
We understand the inconvenience caused here could you please help us with your registered email address so that we can verify your account and check if you have all the required permissions to reply to messages?
Please be assured that user satisfaction is our utmost priority and we would do anything in our capability to help you with your concerns/queries.
Have a wonderful day ahead!
Regards,
Saiprasad