Custom filed on messages
Julia Dymek
Published:
05/21/24 8:15 AM
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1
20
Hi!
my team and I are looking for solution to automatically add custom field to messages received on Instagram. Right now for all social accounts, that have comments enabled, we have a custom field called “IDM No.”, each account has unique number.
Is there a way to copy/assign this field to messages coming from certain Instagram account? Would it be a rule or some kind of macro? How could it look? For example: XYZ Instagram account has number IDM967629486 and this number would carry onto the messages received from this Instagram account, so each message would have the same number as the account.
Kind regards,
Julia
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3 months
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Jay Elango
1 year
ago
21/05/2024
Hi Julia,
Thanks for reaching out to the community. One of the subject matter experts has been notified of your query. We will keep you updated.
Jay Elango
1 year
ago
23/05/2024
Hi Julia,
Yes, this can be achieved by creating 'Rules'. Here is a sample data that our product team have created to demonstrate. Check this link for the screenshot
Julia Dymek
1 year
ago
28/05/2024
Hi Jay!
Thank you for your response. The topic is much more complicated unfortunately.
We need to fetch dark posts, so ads. The ad accounts don't have the IDM no., so it needs to be copied from main account (Instagram profile) to ad account and then to message.
All profiles have different IDM no. so it can't be typed into the rule as solid value, it changes.
For now I have rule that copies action source, but the account in this case is ad account, which doesn't have IDM no.
In summary it should look like this: rule fetches dark post message, searches for connected account (ad account), searches for main account (profile connected to ad account) and then copies properties of the main account to ad account and to message.
Jay Elango
1 year
ago
29/05/2024
Okay, got it, Julia. I am diverting this query to the support team.
Sprinklr's Community
1 year
ago
03/06/2024
Hi Julia,
Hope you are doing well.
Unfortunately, this use case is not supported at the moment because the Sprinklr Rule does not allow copying a Custom Field from an Instagram Profile to an Ad Account.