Alerts: contextual resources ("merge codes") not resolving in notifications
S

Scott Fletcher

Published:

05/07/25 3:18 PM

18 views

1

18

Following the documentation here, I set up a manual alert cases exceeding SLAs. I receive notifications but the resources included for case number, case assignee and other fields do not resolve, so I am unable to navigate from the alert notification to the case which triggered the alert. Have others seen this behavior?

Here is a screenshot of a platform alert to illustrate the issue:

Sprinklr Platform
Customer Service

Question

Updated

1 month

 

Comments

  • S

    Sprinklr's Community

    1 year

    ago

    17/05/2025

    Hi Scott, can you please share the partner and alert details to verify the configuration?

     
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