Social Media Customer Service: How to Do It the Right Way
J

JAYADEEP Subhashis

Published:

06/30/25 2:44 PM

6 views

1

6

Hellooo folks!

It's the last day of the month, and I promise you'll love this one I'm sharing today.

Ever see a brand totally nail a customer reply on social and think, “Okay, that’s how it’s done”?


We rounded up 11 real-world social media customer service examples that go beyond copy-paste responses.

We’re talking creative, helpful, human.
If you’re looking for fresh ways to engage, de-escalate, or just make your customers smile (and maybe share it), this one’s worth a scroll.
🎁 Bonus: there are expert tips and best practices you can swipe for your own team too. 

Read:11 Social Media Customer Service Examples
Beyond the Ticket

Question

Updated

10 days

 

Comments

  • J

    JAYADEEP Subhashis

    18 days

    ago

    30/06/2025

    Did you like the blog?

    Drop your comments..

    Jay 🤠

     
    Related Conversations
    Welcome!
    JS

    Jaimie Selwa

    1 year

     ago

    449 views

    Cristopher Cravioto Garcia responded 

    2 months

     ago

    Hello, 👋 My name is Jaimie and I'm one of the Customer Advocacy Managers. Along with @Rupali Verma, we manage the Sprinklr Champions program. Welcome to the Community and our group! We'll use this space to share updates, executive opportunities, and gather feedback from you, our valued custome

    Sprinklr Champions

    3

    449

    0

    Power BI Integration
    K

    Karla Prado

    2 years

     ago

    273 views

    Prabhakar Kumar responded 

    1 year

     ago

    Hello everyone,I'm interested in integrating Sprinklr with Power BI to personalize my information. However, I haven't been able to find any documentation on the API itself. The only resources I came across were third-party platforms that require a fee for this integration. Has anyone successfully in

    Sprinklr Platform
    Integrations

    8

    273

    0

    Can I add Instagram music/audio to a post?
    H

    Hernan Rodriguez

    1 year

     ago

    250 views

    Allison Fasching responded 

    2 days

     ago

    Good morning, I am wondering if it is possible to add music or audio to an Instagram post. When I upload/schedule, I use the Quick Publish widget and I don't see it there. If it is currently not possible, I think it would be a really neat tool!

    Sprinklr Social
    Publishing
    Instagram
    support

    7

    250

    0

    Presentation
    P

    paulo.henrique

    2 years

     ago

    117 views

    Jay Elango responded 

    2 years

     ago

    Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?

    Sprinklr Platform
    Presentations

    8

    117

    0

    Powerpoint format downlad
    S

    samantha_nardi

    2 years

     ago

    126 views

    Jay Elango responded 

    2 years

     ago

    How can I adjust the widget dimensions in order to have a single one in one ppt slide? If I download my report dashboard as it is today, it looks weird. Collapsed columns, overlapping rows and I see only 5 lines out of 14 in total. Suggestions?  

    Sprinklr Marketing
    Analyze

    6

    126

    0