Creating a Customer-Driven Marketing Strategy (A Step-by-Step Guide)
J

JAYADEEP Subhashis

Published:

07/22/25 1:04 PM

3 views

0

3



Hi folks

In 2025, your customers are showing up with more info, more opinions, and less patience.
They’re Googling your brand before you even show them a campaign.


So the real question is:
Are you still marketing to customers… or are you marketing with them?


We just put together a killer breakdown on building a customer-driven marketing strategy, and it’s not just another framework.

Think real examples, sharp insights, and step-by-step guidance on how brands like Chewy, Starbucks, and Stitch Fix are using data, empathy, and AI to drive loyalty and growth.


If you want your 2025 strategy to actually reflect your customers — not just your pipeline goals — this one’s worth a read.

How to Create a Customer-Driven Marketing Strategy (A Step-by-Step Guide)

👇 Would love to hear your take.
Jay 🤠

Beyond the Ticket

Question

Updated

24 days

 

Comments

There are no comments!

 
Related Conversations
Welcome!
JS

Jaimie Selwa

1 year

 ago

450 views

Cristopher Cravioto Garcia responded 

2 months

 ago

Hello, 👋 My name is Jaimie and I'm one of the Customer Advocacy Managers. Along with @Rupali Verma, we manage the Sprinklr Champions program. Welcome to the Community and our group! We'll use this space to share updates, executive opportunities, and gather feedback from you, our valued custome

Sprinklr Champions

3

450

0

Power BI Integration
K

Karla Prado

2 years

 ago

288 views

Prabhakar Kumar responded 

1 year

 ago

Hello everyone,I'm interested in integrating Sprinklr with Power BI to personalize my information. However, I haven't been able to find any documentation on the API itself. The only resources I came across were third-party platforms that require a fee for this integration. Has anyone successfully in

Sprinklr Platform
Integrations

8

288

0

Can I add Instagram music/audio to a post?
H

Hernan Rodriguez

1 year

 ago

258 views

Allison Fasching responded 

1 month

 ago

Good morning, I am wondering if it is possible to add music or audio to an Instagram post. When I upload/schedule, I use the Quick Publish widget and I don't see it there. If it is currently not possible, I think it would be a really neat tool!

Sprinklr Social
Publishing
Instagram
support

7

258

0

Presentation
P

paulo.henrique

2 years

 ago

122 views

Jay Elango responded 

2 years

 ago

Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?

Sprinklr Platform
Presentations

8

122

0

Powerpoint format downlad
S

samantha_nardi

3 years

 ago

131 views

Jay Elango responded 

3 years

 ago

How can I adjust the widget dimensions in order to have a single one in one ppt slide? If I download my report dashboard as it is today, it looks weird. Collapsed columns, overlapping rows and I see only 5 lines out of 14 in total. Suggestions?  

Sprinklr Marketing
Analyze

6

131

0