• Use the Source-Agnostic API to push or fetch messages associated with a conversation ID.
• Each message (parent or comment) is linked to a conversation via the conversationId field.
• To fetch all messages, you need to query for all messages where conversationId matches your target conversation.

GET /api/v2/source-agnostic/{accountId}/messages?conversationId={your_conversation_id}

• Replace {accountId} and {your_conversation_id} with your actual values.
• You must generate a bearer access token via the Sprinklr Developer Portal for authentication.
• The response will include all messages (parent and comments) tied to the conversation.

• Backend configuration and API request details: Backend Configuration to Setup Source Agnostic Account (Last updated: 2025-09-03, Owner: Anshika Jaiswal) [sprinklr.a...assian.net]

• Sprinklr organizes messages in a hierarchical thread (parent and child).
• You can use the HierarchicalConversationGraphqlAPI to fetch the entire thread for a conversation ID, including parent posts and all comments/replies.
• This API provides a structured response with parent-child relationships, making it easy to reconstruct the full conversation.

• Hierarchical conversation details and codeflow: Conversations in Sprinklr (Last updated: 2026-04-07, Owner: Abhishek Kumar) [sprinklr.a...assian.net]

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• If you need to export all messages for a conversation, use the Reporting API.
• Create a dashboard and widget filtered by conversation ID, then generate the API payload and call the Reporting API to fetch all related messages.
• Each widget’s payload is specific, so you may need to generate payloads for parent posts and comments separately.

• Reporting API workflow and best practices: Fetching Data Through API Payload in Reporting (Last updated: 2025-05-03, Owner: Diksha Bakshi) [sprinklr.a...assian.net]

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• Register on the Sprinklr Developer Portal and generate an API key and access token.
• Use the Source-Agnostic API or Hierarchical Conversation API to fetch all messages for a conversation ID.
• For exports, use the Reporting API with a widget filtered by conversation ID.

• Sprinklr Developer Portal
• Sprinklr API Documentation [sprinklr.com]