Supervisor Console
Standardized dashboard to monitor, track and assist customer care agents.
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Question
(3)
Importing Users - Correct Value for User Type Workspace User
Anyone know what the correct value should be in the "User Type" column of the import user file should be if the user type is Workspace User? I have tried entering "Workspace User", "Workspace_User", "WORKSPACE_USER" but none of the values work. The import keeps failing
idea
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Enhancement Request for Live queue monitoring
Hi Team,2 of our clients have came up with same request for the possibility of drill down for live queue monitoring in Supervisor Console 2.0. Would like to understand the feasibility and best possible solution on this.
idea
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CSAT
Bonjour, j'aimerais s'ils vous plait connaitre la méthode avec laquelle Sprinklr calcul la CSAT dans les appels du service client ?
idea
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