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Is it possible to get only the text of a message without the profile information for a reporting dashboard? The Inbound Message dimension description says, "The text of the Inbound Message" but when used, it also includes the profile name of the sender. My goal is to capture the inbound text but not

I hope this is the right place to post this......Our customer wants to automatically close a case in the IVR flow if a voicemail is either silent or shorter than X seconds.The customer has nested a 'close case' macro, (which works independently of the flow), in an 'Execute Action' node in the flow b

Hi! I’m looking into whether we can benchmark specific product social media performance against products at Square or external companies. Specifically, do we have access to data or reporting that would let us compare social volume and sentiment for Square Loans and Square Savings against broader Sq

Good morning! I noticed that the Partner Sprinklr University portal is not accessible. Did you notice the same issue or can you access it? Thank you! Graziano