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I'm wondering about how quotation marks function within a single keyword. Say for example, I add the following keyword (with quotation marks included) to a keyword list:"Acme Systems" Testing~5 So I've set a proximity of 5 for this keyword. Would Sprinklr treat "Acme Systems" as an exact phrase th

Has anyone setup the ability to use a third-party link to send surveys for social channels? The part I'm needing help with is setting up the actual survey so that I can utilize the Survey Link Settings as I need to append the Sprinklr Case number to the link.  Do you use the Survey Builder and

Context: Live Chat cases which have received DSAT, get assigned to Client's CS Supervisor team directly at 8am the next day, through Business Hours Condition from a case update rule.Use Case: To set status of a user group as 'Available' at 8am IST. Issue: For assignement, the status should be 'Avail

Hi! First time user/lurker/sprinklr n00b. We've been using a free and pretty-restricted version of https://manychat.com/ to send Insta DMs to those who comment a specific word or phrase.  Got me thinking is its possible to basically do the same thing using rules engine/automations in Sprinkl