Welcome to The Sprinklr Community

Connect. Inspire. Build.

 
S
JC
P
MD
CS

22

Online now

 
Responsive Four Boxes

 

 

Welcome Center Banner

Sprinklr Community Welcome Center is your go-to hub for everything you need to get started and thrive in our community!


Start your journey here!

User Groups

Where Sprinklr users connect, share insights, and champion brand success through collaboration and advocacy


Sprinklr Champions, SUN, CX Unifiers

Community Newsletter

 Dive into our Community Newsletter 

 

Explore new spaces, fresh content, transform conversations into connections!

Beyond the Ticket

Introducing "Beyond the Ticket"

 

Your go-to space for actionable ideas, inspiring stories, and sharp insights tailored just for you.

 
Conversations

ALL CONVERSATIONS

CT

Chetan Tiwari

28 days

 ago

21 views

Tushar Sharma responded 

28 days

 ago

Context: Live Chat cases which have received DSAT, get assigned to Client's CS Supervisor team directly at 8am the next day, through Business Hours Condition from a case update rule.Use Case: To set status of a user group as 'Available' at 8am IST. Issue: For assignement, the status should be 'Avail

1

21

SA

Shakeel Akhtar

28 days

 ago

12 views

Ritika Anand responded 

5 hours

 ago

Hi Team, For our use case, there needs to be particular notification settings for the users. As far as we understand, for bulk updating, we can request the backend team to perform a one-time action for all sets of notifications required. However, the use case is that multiple users are added to th

1

12

B

Bülent KARGIN

29 days

 ago

17 views

Tashu Aggarwal responded 

2 days

 ago

Hi, I would like to have some informations about the Data Governance in Conversational Analytics like:a. Does the data processing happens only within the Sprinklr Environment or also out of the Sprinklr Environment for usage other AI Modells?b. Are the Conversation and Analysis data stored only wit

1

17

JS

Jaimie Selwa

23 days

 ago

12 views

After a short summer break from webinars, we’re back and excited to kick off the second half of the year with fresh programming for our Sprinklr Champions. As we plan for Q3 and Q4, we’d love to hear what you want to see, whether it’s: Customer spotlights showcasing how peers

0

12

A

Allison Fasching

2 days

 ago

4 views

We’d love to hear how Sprinklr has helped you and your team! Your stories make a big difference and help other professionals discover what’s possible with Sprinklr. Take a few minutes to drop a quick review on Gartner Peer Insights, and once it’s published, you’ll get a $25

0

4

Community Strategy Series

Whether you’re just getting your community off the ground or looking to deepen connections with members, this series has you covered!  

➡️  Empowering Connections

➡️  Finding Your Community’s Purpose

➡️  Creating a Seamless Experience

➡️  Boosting Engagement 

🏆 2025 CXUnifier Awards Winners!

CXUnifier Award Winners 2025

Unlock exclusive perks. Amplify your voice.

 

Become a Sprinklr Champion!

Sprinklr Champion

Looking to Hire Sprinklr Talent?


View Job Post

Trending Tags

Customer Experience

Analyze

LinkedIn

customer service

Reporting

YouTube

Scheduling

Error

Listening Explorer

Sprinklr Service