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How can I automatically receive incoming emails? When I’m on “Email Direct Status,” I don’t receive any emails. Is there a setting I need to adjust?

Hi, question for folks who’ve set up new dashboards or data sources. How do you typically validate that the data is complete and accurate? Specifically: Do you run an initial reconciliation? What does that process look like? How long do you validate before trusting the new setup? Any common gaps

Hi Sprinklr community, I am looking for ways to fetch all the messages(parent post and comments) related to a conversation ID using API. I could not find any existing API that fetches everything related to a conversation. Any help would be appreciated.

We recently had a report from one of our agents where the Sprinklr tab inside Salesforce was showing the error: ❌ "Unable to load, please check the setup." The agent was able to log into Sprinklr directly from the app launcher without any issues, but the Sprinklr tab within Salesforce cases was not