Welcome to The Sprinklr Community

Is it possible to get only the text of a message without the profile information for a reporting dashboard? The Inbound Message dimension description says, "The text of the Inbound Message" but when used, it also includes the profile name of the sender. My goal is to capture the inbound text but not

Hi Sprinklr community, I am looking for ways to fetch all the messages(parent post and comments) related to a conversation ID using API. I could not find any existing API that fetches everything related to a conversation. Any help would be appreciated.

I hope this is the right place to post this......Our customer wants to automatically close a case in the IVR flow if a voicemail is either silent or shorter than X seconds.The customer has nested a 'close case' macro, (which works independently of the flow), in an 'Execute Action' node in the flow b

Hi! I’m looking into whether we can benchmark specific product social media performance against products at Square or external companies. Specifically, do we have access to data or reporting that would let us compare social volume and sentiment for Square Loans and Square Savings against broader Sq