Inquiry Regarding Campaign Setup in Sprinklr or Native Ad Manager
S

samiya.tahir

Published:

04/26/24 1:40 PM

19 views

2

19

Hi,

This is Samiya from Mindshare PK, overseeing Shell's account. I'm reaching out to inquire about any potential technical constraints in setting up campaigns through Sprinklr or the native ad manager, especially considering the automatic import to Sprinklr.

Thanks,

Samiya Tahir

Media Planner

Mindshare

Platform
publishing

Question

Updated

3 days

 

Comments

  • J

    Jay Elango

    24 days

    ago

    29/04/2024

    Hi @samiyatahir,

    Thank you for reaching out to our community. We have notified our internal team regarding your query. They will connect with you shortly.  

    • K

      kent.toh

      23 days

      ago

      30/04/2024

      Hi @samiyatahir

      Thank you for the question. 

      You are right that there could be potential technical limitations, particularly subjected to what is available from the channel API.  You can find a list of these limitations here: https://www.sprinklr.com/help/articles/getting-started/facebook-capabilities-and-limitations/63ea4217f6e2cc7d18f96316

      These of course will differ for each individual channel. 

      There may be times when you go into the native ad manager to make edits,  by way of getting around these limitations for the ad campaigns. Adjusting and changing the settings in native, will result in an update on the same campaigns on Sprinklr, as we will auto-import its status. Usually, Sprinklr will not furthur make any changes to those specific 'newly updated' settings.

      This may however differ on a case-by-case basis; so it might still be worth to observe, especially for the first time you make such changes. Do reach out to the support team if you find any unexpected updates to the campaigns. We do have an activity log, which keeps track of all the changes made. All native changes, will reflect as "Auto-Import" by Moderation User. So we are able to review all of the changes, whether made in Sprinklr or native, they will be logged in chronological order. 

       
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